Software Update Contract

In order to be eligible for Customer Support, each JobOrder customer must maintain an active JobOrder Software Update Contract, which provides you with all major and minor updates to JobOrder and to our database language, 4D, for one year or longer.

At Management Software, we make a world-class commitment to creating "best in class" software. Recognizing that nothing stands still in our industry, we work to continuously improve JobOrder and to increase its value to you.


What is a Software Update Contract?

Management Software offers you the opportunity to license in advance and to automatically receive updates to JobOrder. This is provided to you in the form of a contract called a Software Update Contract. For the term of your contract, Update Contract provides you with a license and an opportunity to receive all major and minor updates to JobOrder and to our database language, 4D.

A new Software Update Contract begins on the day JobOrder software licenses are purchased and renews on the day after the expiration of each old Software Update Contract. Each Software Update Contract expires based upon the date of original purchase.  When you first purchase JobOrder licenses, purchasing the accompanying Software Update Contract is mandatory for the first year.

If your Software Update Contract has expired, you can either purchase a new Software Update Contract beginning at the expiration date or a multi-year Software Update Contract beginning at the expiration date. Multi-year Software Update Contracts are discounted as follows:
     5% for 2-year Software Update Contract
   10% for 3-year Software Update Contract

Our enhancements to JobOrder are continuous. You will get the benefits of all the enhancements, no matter when you renew.

If you don't renew ANY licenses, then you can use ALL the existing JobOrder licenses, but you will not receive ANY support or any updates from us. You will not be able to update your structure with any JobOrder releases after your Software Update Contract has expired.

If you renew some licenses, only the licenses that you renew will be usable during the renewal period and you will receive regular support and updates.

JobOrder's licensing works the way you expect it would work. If, for example, you have 25 licenses and you only renew 20 for the next year, then only 20 users can login at any one time. If economic times improve and you renew 24 licenses the following year or the year after, there is no penalty for the licenses that are re-renewed, you would just pay the regular Software Update Contract price per license.

The only case where you would have to pay retroactive fees is if you don't pay for ANY licenses in your Software Update Contract. In that case you would have to pay for your next Software Update Contract retroactively from the date of expiration.


The Benefits of a Software Update Contract

A Software Update Contract is very valuable. In fact, it may be critical to the success of your project. Technology changes rapidly. Microsoft and Apple regularly release new versions of their operating systems technology that is incompatible with prior versions.

We absolutely commit to continually adapting our software to accommodate changes in the world around us, but we cannot afford to do this for free. Software Update Subscriptions are one of the mechanisms by which we are compensated for our efforts.

Additionally, later versions of JobOrder will include new features that have been requested by our user community. They also incorporate other fixes that may have been developed during the same period. Our Software Update Contract is the mechanism for you to obtain a license for these updates.


Purchasing and Fulfillment

Update Contract updates are available to registered customers with a currently in-force Software Update Contract. Update contracts are available at the time you acquire your initial license of the base product, or by renewal.

Management Software does not automatically ship updates to customers. When an update becomes available, we will notify your main contacts by email. Once the contacts receive notice, they can download from our ftp site. Or, they can ignore it. If your systems are running well, and the new features are of no interest to you, there is no obligation on your part to accept or apply any updates.


Update Contract vs. Customer Support

A Software Update Contract provides only software updates. Our Software Update Contract does not include, nor does it otherwise provide an entitlement to, any type of customer support. Software Update Contract is simply a software license to new versions of JobOrder, provided for in advance of their release.


Contract Term

Your Software Update Contract entitlement period is the term specified in your contract, normally one year. The contract term starts on the date you first license JobOrder, regardless of whether you acquire additional licenses mid-term.

This document may be updated at any time to reflect improvements and changes in our Customer Support Policy. Please check with your JobOrder representative for the latest edition.

Management Software, Inc.
75 South Main Street
Homer, NY 13077 USA