Monday, December 21, 2009

Management Software Holiday Schedule 2009

One of the season's greatest pleasures is thinking about those who have made this year memorable. We're delighted to take a moment to thank you for being a valued client of JobOrder. We would like to wish you a wonderful holiday season and a bright new year.

Management Software will be closed on December 24, 2009, and December 25, 2009 for the Christmas Holiday. We will be open from December 28, 2009, through December 30, 2009.

We will be closed on December 31, 2009, and January 1, 2010, for the New Year's Day Holiday. We will be back at work on Monday, January 4, 2010.

All of us at Management Software wish you a safe and enjoyable holiday.

Monday, December 14, 2009

Selecting the Right Business Productivity Suite for Project-Based Organizations Involves a Team Effort

      In an ideal world, all project-based organizations, such as advertising agencies, architectural firms, and engineering companies, work in an atmosphere of maximized business productivity. In this state of business euphoria, creative types become more creative, programmers become more innovative, and team leaders have more control of managing money, time and people.

      Unfortunately, often times in the real world, business processes have a tendency of getting in the way, limiting the ability for members of project-based organizations to optimally use their talents to deliver the best possible end products for their customers. Therefore, in order to be successful, it is essential for project-based organizations to find a way to get business processes out of the way.

      Business Process Management (BPM) software can solve many business process problems throughout the organization. But before giving the IT department the task of implementing a BPM solution, it is important to initiate an organization-wide team investigation.

      This white paper provides the reader with information on what project-based organizations need in a business productivity tool and how to go about selecting the right tool for their organization’s unique needs.


Paths To the Right Solution: Team-based Search Initiative

      The road to maximized business productivity involves some work. In the case of selecting the right tool, it is important that representatives from different teams and departments are involved in the search process. A critical step in choosing the right solution involves the creation of an internal team whose goal is to decipher which solution is best for their organization.
    
      In order to be successful in this initiative, project-based organizations must form a complete core team that not only knows about the current business processes which run their organization, but also intimate with it. Core team members should consist of those individuals who will live with the deployment of the project and who will most likely be using the tool every day.
    
      This core team brings in the IT architects for tool evaluation into the selection process, but should not base their choice solely on what the IT people say. Above all, it is not recommended to simply hand the tool selection process over to the IT department and wait for a response and final implementation.
    
      Before the search begins, project-based organizations should make a list of what’s needed by all departments. Their evaluation should consider the opinions and motivations of all parties involved, which in all likelihood, is everyone that is part of the organization.


The Right Tool Maximizes Business Productivity
    
      In order to be successful, project-based organizations must maximize business productivity. This means that business processes, the underlying tasks necessary to run a business, must get out of the way of those whose focus is to produce and deliver quality work to their customers. Simply put, maximizing business productivity in a project-based organization releases the grasp that repetitive work has on creative and innovative energies crucial to the success of a project-based and customer driven organization.
    
      Project-based organizations need an extensive and increasingly adaptive set of business processes to run cost-effectively and at the most optimal level possible. Technology can certainly help in this endeavor. The challenge, however, lies in the challenge of finding the right technology that not only meets the needs of your organization, but that can be adapted to personal preferences of individuals using the system.

      High on the list of selection criteria among project-based organizations are Business Process Management (BPM) tools. There are many solutions on the market today that emphasize a few disparate capabilities often tied to BPM tools. However, ideal BPM tools have evolved beyond the technology basics of business process management and have converged multiple capabilities into a single software suite of tools.
    
      The right solution should enable project-based organizations to streamline the execution of business processes by automating workflow tasks, eliminating redundant steps, and supporting congruent execution of tasks. Additionally, managers should feel empowered to take full responsibility for designing and optimizing their end-to-end processes. When a cost-effective tool enables process managers with direct control and management of executing processes, there is minimal reliance on the IT organization.
    
      To make the IT organization’s life easier, it is also important that the chosen system enable organizations to initially set up the tool once – with core functionality to automate the whole business process for the entire organization for a long period of time. If the system needs some alterations in the future, data should be secure and the process of change should be easy and not require a rewrite of the entire business process.


The Ideal Solution

      Since the goal is to get business processes out of the way, the right BPM software tool should offer an easy-to-learn, multi-platform, multi-user management tool which offers project-based organizations a full array of powerful tools to streamline and refine the entire business process – from the moment a prospective client calls to the moment the final invoice is sent.
    
      Ideally, because everyone in the organization will use the tool, it should make everyone happy. It should offer a cross-platform, client-server solution for estimating, time and expense tracking, prioritizing, resource scheduling, invoicing, accounting, and reporting. Additionally, the tool should include accounting functionality with A/R, A/P and G/L, Customer Relationship Management (CRM), Professional Services Automation (PSA), and more. Therefore, everyone, whether they use Macs or PCs for their design, drafting, programming, or accounting, should be able to learn and use this tool for maximum business productivity throughout the organization.

      The ideal BPM Software tool yields numerous benefits. With the right business process management automation tool, project-based organizations can:
* Unify and streamline all your business processes for greater productivity and profitability
* Provide immediate access to all information
* Eliminate clerical inefficiencies
* Cut administrative overhead
* Deliver work more reliably and cost-effectively
* Realize improved profitability and sustainable growth

      While all the above benefits can be realized with an ideal BPM Solution, the top three benefits for project-based organizations, especially small to mid-sized companies, are increased reliability, cost savings, and improved efficiency.


About Management Software

      Management Software is a leading developer of business process management software for service businesses on Macintosh and Windows. Management Software is based in Homer, New York, where it has provided vertical software applications, custom programming services, consulting, and training since 1989.

      Using the technology of 4th Dimension, a relational database programming environment, Management Software develops affordable software applications for automating business operations and procedures.


About JobOrder

      JobOrder is comprehensive and robust software that automates the flow of information throughout your entire business – from the moment a prospective client calls for a proposal until the final invoice is sent.
 
      JobOrder provides state-of-the-art functionality and automation capabilities for project-based organizations, including advertising agencies, architectural firms, construction companies, consulting firms, design firms, engineering companies and job shops. JobOrder is an easy-to-learn, multi-user management tool that is designed to maximize business productivity. With JobOrder, your organization will:
 
    * Create accurate estimates every time
    * Systemize jobs with detailed specifications
    * Prioritize traffic and reschedule staff in seconds
    * Manage change orders
    * Monitor resources effortlessly
    * Send invoices out promptly
    * Streamline accounting
    * Generate reports instantly
    * Identify problems before they get out of control
    * Plan for the future with confidence

      Unlike other products on the market that emphasize one or another of these functions, JobOrder offers its users a full array of powerful tools to streamline and refine your entire business process.
    
      Everyone, whether they use Macs or PCs for their design, drafting, programming, or accounting, can use JobOrder. JobOrder offers a cross-platform, client-server solution for estimating, time and expense tracking, prioritizing, resource scheduling, invoicing, accounting, and reporting.

      JobOrder includes Accounting with A/R, A/P and G/L, Customer Relationship Management (CRM), Professional Services Automation (PSA), and more.

For More Information
    * Call us toll-free at 800-734-9143.
    * Send us email at sales@joborder.com.
    * Visit our website at www.joborder.com.

Victor Siegle
Management Software, Inc.

© 2009 Management Software, Inc. JobOrder is a registered trademark of Management Software, Inc. All other trademarks are registered trademarks of their respective owners.

Monday, December 7, 2009

Customer Support Policy

Management Software has unbundled our Customer Support services for our current clients so that every JobOrder client can specify the exact Customer Support services they require.

In order to be eligible for Customer Support, each customer must maintain an active JobOrder Software Update Contract, which provides you with all major and minor updates to JobOrder and to our database language, 4D, for one year or longer. Please see our Software Update Contract document for more information.

In addition to the Software Update Contract, please either purchase a Customer Support Contract or provide an open Purchase Order number for billable support time. We will bill time against your Customer Support Contract or your open Purchase Order only when appropriate.

If you choose a Customer Support Contract, we will email a monthly Support Contract Status report showing how much time has been used and how much time remains.

We provide multiple levels of Customer Support, both non-billable and billable:

Non-billable:   Problem reports emailed to support@joborder.com

Non-billable:   Feature requests emailed to support@joborder.com

Non-billable:   Short, straightforward email questions or telephone calls under 5 minutes long with clear answers.

Non-billable:   Minor changes to JobOrder forms or fields.


Billable:  Long telephone conversations or email responses.

Billable:  Custom forms programming.

Billable:  Custom programming for specific enhancements requested and authorized by customer.

Billable:  Training at customer site or GoToMeeting classes over the Internet.


Non-Billable Time 

Because some problem reports and some feature requests are not an “urgent” priority, we have established a non-billable email address to deal with low priority questions.

Problem reports emailed to support@joborder.com, and feature requests emailed to support@joborder.com will be handled on a “time available” basis. If Management Software determines that a problem reported to support@joborder.com affects a major process in JobOrder, problem resolution efforts will escalate to our highest priority response level. When issues are resolved or completed, an email reply will be sent to the requestor at no charge.

Time spent investigating and solving problem reports emailed to support@joborder.com is not billable. Except for the billable time explicitly described below, time spent programming in JobOrder to resolve problems reported by JobOrder clients is not billable.

Time spent programming feature requests emailed to support@joborder.com is not billable. All new features added to JobOrder are described in the New Features document updated with each release of JobOrder.

Reasonable conversations requesting price quotations for future paid enhancements to JobOrder are not billable to our customers or resellers. If the time required to prepare a price quotation will be more than 30 minutes, we will quote a fixed price estimate to develop the specifications and bid document.

Please Note: If a problem cannot be reproduced or if a feature request requires elaboration, all telephone conversations and emails about these subjects will be billable under our normal Customer Support terms described below.  If you are not sure if your report or request will be considered billable, please contact Brandon Regard at Management Software for clarification via phone at 800.734.9143, extension 17, or via email to brandon_regard@joborder.com.

Minor changes to JobOrder forms or fields are non-billable if they don’t interfere with form appearance or function.


Billable Time 

If the telephone conversation or email writing time exceeds five (5) minutes, all time spent by our Customer Support staff on the telephone or responding to emails about the following topics are billable:
Customer Support Questions
Feature Requests
Implementation Questions
Hardware or Networking Questions
Problem Reports
Training Questions

When problems are reported via telephone or email directly to Customer Support, these problem reports receive our highest priority response and remain active until resolved.

Option One for Customer Support Time prepaid
Customer Support time can be purchased in advance in blocks of 10 hours, 50 hours, 100 hours, or 250 hours, which do not expire until used. Customer Support time is subtracted from your Customer Support Contract by the minute as time is used.

Option Two for Customer Support Time with open Purchase Order
Customer Support time will be billed monthly on your open Purchase Order when time used exceeds one hour or is unbilled for more than three (3) months.

Please let us know your preferred method of billing.

Whenever appropriate, we will quote custom programming on a fixed-price basis after approval of specifications. Authorized custom programming time will be billed on an hourly basis if a fixed price has not been previously quoted. Problem-solving time and additional programming time on previously authorized hourly custom programming work is billable.

Custom Forms design and programming are billable, either with a fixed fee for new forms, or on an hourly basis for modifying existing forms.

Non-billable feature requests are programmed according to Management Software’s priorities. The priority for a specific feature can always be escalated if the client is willing to contribute to the development costs.

Customer Support Hours are from Monday through Friday, 9:00 AM through 5:00 PM, Eastern Time.

This document may be updated at any time to reflect improvements and changes in our Customer Support Policy. Please check with your JobOrder representative for the latest edition.

Management Software, Inc. 
75 South Main Street 
Homer, NY 13077 USA